Contact Us

Knives from Japan ltd T/A Global Knives 

Silversteel Manor

Carrwood Road



S41 9QB

Dear Customer,

We are very sorry to hear about the issue you’ve had with one of our products. If your knife is damaged and is under 2 years of age, please return the knife to the retailer from which it was purchased from.

If you purchased the knife directly from our website then please email us at

If your knife is over 2 years old and you believe it to be defective then please submit your details below. You may be able to purchase an extended warranty cover, which subject to our checking for misuse, would entitle you to a new replacement knife.



  • Damage caused from misuse, improper use or accident:
    • Misuse cutting hard substances such as frozen foods, bones, hard nuts, hard cheese etc.
    • Improper use using item as a screwdriver, can or bottle opener, etc.
    • Accident dropping knife on the floor or hitting against other hard surfaces.
  • Rust and discoloration stemming from inadequate after care.


Please submit one request per product.


We are the UK Distributor for Global Knives, if you bought our products from anywhere in the UK, Ireland or the Channel islands then we can assist you. If you bought it from anywhere else then you should contact that country's distributor.

Please write a unique reference consisting of 5 characters e.g. ZR221. This will make it easier to identify your refund request.

Knife Use Questions

If any of the answers to the questions above are yes, then your knife will not be covered by the extended warranty. Please refer to the customer care and usage section of the website for more information

Max 1500Kb/1.5MB and Only Jpeg /Jpg files are accepted.

Please compress images before submitting otherwise you will get stuck on uploading in progress.

Understand how our return process works

1. First Email Review 2-5 working days.

2. Then you receive a response with either an approval or disapproval.

3. If returns request is approved, we will ask that you post the knife back to us at our warehouse address. The cost of postage is borne by the consumer.

4. Second review 3-7 working days (After receipt of knife).

5 You will receive a response with either an approval or disapproval for replacement.

6. If approved we will ask you to purchase an extended warranty for £15.00.

7. Then we will confirm your purchase and ensure you passed the age verification (which is done via electrol roll using your billing address) 1-2 working days.

8. Your brand-new knife is then dispatched to the delivery address provided when purchasing the extended warranty.

If you purchased a product directly from our website then please use the form below to get in touch with us.



If this is an existing order then please enter your order number.

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