Contact Us

Dear Customer,

We are very sorry to hear about the issue you’ve had with one of our products. If your knife is damaged and is under 2 years of age, please return the knife to the retailer from which it was purchased from.

If you purchased the knife directly from our website then please email us at support@globalknives.uk

If your knife is over 2 years old and you believe it to be defective then please submit your details below. You may be able to purchase an extended warranty cover, which subject to our checking for misuse, would entitle you to a new replacement knife.

EXEMPTION FROM GUARANTEE

Damage caused from misuse, improper use or accident:

Misuse cutting hard substances such as frozen foods, bones, hard nuts, hard cheese etc.
Improper use using item as a screwdriver, can or bottle opener, etc.
Accident dropping knife on the floor or hitting against other hard surfaces.

Rust and discoloration stemming from inadequate after care.

Please submit one request per product.

Please note, as we are still in the process of completing our offices and warehouse move, there may be some unavoidable delays and disruptions to our service. Therefore we are advising customers that damaged knives sent for inspection will be notified after the 25^th June.

Thank you for your patience – it’s very much appreciated. Any issues please contact us at damagedreturns@globalknives.uk

Name

Where was the knife purchased?

Product code if known e.g. G-2

How many years have you had the knife?

Which Country did you buy it from?

We are the UK Distributor for Global Knives, if you bought our products from anywhere in the UK, Ireland or the Channel islands then we can assist you. If you bought it from anywhere else then you should contact that country's distributor.

Unique Reference Number

Please write a unique reference consisting of 5 characters e.g. ZR221. This will make it easier to identify your refund request.

Knife Use Questions

Has the knife ever been put in the dishwasher?

Yes

Has the knife every been used to cut anything other than food, for example, used as a screwdriver, or can opener?

Yes

Has the knife been used with frozen food?

Yes

Has the knife been dropped onto a hard surface?

Yes

If any of the answers to the questions above are yes, then your knife will not be covered by the extended warranty. Please refer to the customer care and usage section of the website for more information

In your own words, please explain how the fault occurred.

Please upload up to 3 images for our review.

Max 1500Kb/1.5MB and Only Jpeg /Jpg files are accepted.

Please compress images before submitting otherwise you will get stuck on uploading in progress.

Understand how our return process works

1. First Email Review 2-5 working days.

2. Then you receive a response with either an approval or disapproval.

3. If returns request is approved, we will ask that you post the knife back to us at our warehouse address. The cost of postage is borne by the consumer.

4. Second review 3-7 working days (After receipt of knife).

5 You will receive a response with either an approval or disapproval for replacement.

6. If approved we will ask you to purchase an extended warranty for £15.00.

7. Then we will confirm your purchase and ensure you passed the age verification (which is done via electrol roll using your billing address) 1-2 working days.

8. Your brand-new knife is then dispatched to the delivery address provided when purchasing the extended warranty.

Global® Classic Knife

Global NI Range

Global NI Range

Global Sai

Global® SAI Range

Email

Knife Use Questions

Details

Details